Your Visit

medical receptionist

Scheduling

Your physician's office will call us to schedule a date and time for your child's surgery or procedure. Your next step is to complete the One Medical Passport online. You should have received a Surgery Center Brochure which describes our facility and a patient forms packet which contains a Your Right to Know, Notice of Privacy Practices, Medication Reconciliation, Anesthesia Information forms, and a copy of the surgery and anesthesia consent (this is just for your review).

If time permits, prior to the arrival at the center for surgery, we ask that you complete the patient packet to the best of your ability and then mail, fax or bring them with you on the day of the surgery. Completing this information in advance will help to ensure the most optimal surgical experience. Additional copies of the forms may be downloaded from this website for your convenience.

Other Helpful Information You Should Know

Before Your Surgery or Procedure
On the Day of Your Surgery
After Your Surgery
One Day After Your Surgery

Before Your Child's Surgery or Procedure

A nurse from the Le Bonheur East Surgery Center will call you on the day before your child's surgery or procedure to confirm the appointment to give you the scheduled time, complete a pre-operative questionnaire and answer any questions that you may have. If you are going to be unreachable during the day during business hours, please call the center at (901) 287-4100 and ask to speak to a pre-op nurse. Please review and complete the information provided in our Patient Forms Library.

On the Day of Your Child's Surgery or Procedure

You and your child will be greeted by one of our admitting associates and they will obtain and verify your insurance information. When this is completed, a nurse will escort you and your child to pre-op, do a medical interview, and assist you in getting your child ready for the procedure. If you have not already met and been interviewed by the anesthesiologist or advance practice nurse, it will occur at this time. A surgery team member, who will be assisting your doctor, will also come to meet you and your child and escort you to the Bunny Tunnel. From there, your child will be taken to the operating room. When your child's procedure is complete, they will return to the post-anesthesia recovery area and be cared for by our professional, competent staff.

After Your Child's Surgery or Procedure

You will join your child in PACU (post anesthesia care unit) until it is determined by the anesthesiologist and your doctor that your child is ready for discharge. At this time, your nurse will review your child's post-operative instructions with you. You will also be given written post-operative instructions. If you have any questions about this, please feel free to call us at (901) 287-4100.

One Day After Your Child's Surgery or Procedure

One of our nurses will call you two days after your child's surgery or procedure. If you are not going to be at one of the numbers that you previously provided to us, please inform your nurse of the number where we can contact you. If we are unable to contact you by phone, you will receive an email from us.